Privacy Policy

1. Introduction

FLUFFIN Frozen Foods (Pty) Ltd is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. 

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.

2. Information We Collect

We may collect the following personal information:

• Name and surname
• Contact details (email address and phone number)
• Delivery and billing address
• Website usage data (cookies and analytics)

3. How We Use Your Information

Your personal information is used to:

• Process and deliver orders
• Communicate with you about your order or enquiries
• Improve our website and customer experience
• Comply with legal and regulatory requirements

We will never sell or rent your personal information to third parties.

4. Payment Information

Payments made through our website are processed securely via trusted third-party payment gateways. FLUFFIN Frozen Foods does not store your card details.

5. Sharing of Information

We may share your information only with:

• Delivery and logistics partners (to complete your order)
• Payment service providers
• Legal or regulatory authorities where required by law

All third parties are required to protect your information.

6. Cookies

Our website uses cookies to:

• Improve website functionality
• Analyse website traffic
• Enhance user experience

You may disable cookies in your browser settings, although this may affect website functionality.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.

8. Your Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Object to the processing of your information

To exercise these rights, please contact us using the details below.

9. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.